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Delivery and Returns

Due to the exceptional volumes our carriers are having to handle, they no longer guarantee next day delivery. If you place an order on our website please bear this in mind.  

Delivery and Returns

Many items are not returnable - please check with us before returning any items

At Green Stationery we use a fast next working day tracked delivery service for all orders in stock, this is free for orders over £60 ex-vat. For smaller orders we charge the cost we incur for packing and delivery at £7.50 plus vat for the same service. Often it is not economically viable to make small deliveries of heavy and low value stationery and there is a negative environmental impact in sending multiple small orders rather than larger ones. We have a minimum order value for online delivered orders of £20 plus vat, there is no min order for collections. If you are finding your order is not practical because of the delivery charge, have a look on our site for other green products to spread the cost. You will be suprised at how many green office supplies are useful in shops, restaurants, and in the home. Another option is to ask a local shop to stock some of our products and we can supply them on a wholesale basis. Our office hours for telephone contact are Monday to Friday, 10am to 4pm.

We are not a tax dodging multinational that has staff working around the clock seven days a week on zero hour contracts. Please place your orders with this in mind.

Delivery within Mainland UK, Excluding Scottish Highlands, all UK Islands and Northern Ireland.

Delivery is by trackable carrier (or the cycle delivery service Three Bags Full within Bath) and is free of charge for all orders over £60.00 ex vat For orders of less than £60.00, carriage is £7.50 ex vat for our standard next working day delivery. There is no minimum order value.

You can select the Forest Credits option at checkout to pay an additional 25p to offset half the resource carbon of the fuel used in your delivery and we pay the other half. More information about this offset scheme by Rainforest Concern can be found within the Products for Life Section by clicking on the Forest Credits logo.

Orders placed by 2.00pm, where there is stock available, are despatched by next working day carrier (Monday to Friday).  If there is a stock shortage we will contact you to confirm the expected delivery date or suggest a suitable replacement product within 3 working days.

We use DPD Local and Fed-Ex to send out most of our parcels and they request a signature upon delivery, unless we have given alternative instructions. If no-one is likely to be in to take delivery, please give instructions where to leave your parcel, eg in garage, porch, with next-door neighbour. Please give a contact phone number in case our carriers experience problems when locating the address. If you are out when the goods are delivered you will be left a card giving you details of who to contact for re-delivery or collection from your local depot. Carriers will only try to deliver twice.  If you do not rearrange delivery with the carrier when they send texts/emails about failed deliveries, goods are returned to ourselves and we are charged an additional delivery fee, plus £20 surcharge.  Undeliverable parcels will be held until we receive alternative delivery instructions, or order cancellation, however you will be liable for these additional re-delivery charges.

Please note that carriers no longer guarantee next day delivery, so please place your order as early as you can.  If goods are urgently required, please specify your deadline when placing your order. We can also arrange for next day weekend deliveries through our carrier by a guaranteed time for an additional charge. Please contact us for a quote.

All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be notified by phone or email and you will be offered an alternative product or given a full refund.

Delivery for UK Highlands and Islands and Outside Mainland UK:

Extra charges may be applicable for deliveries not within Mainland UK, and including the following UK postcodes AB31-56, FK19-21, GY, HS1-9, IM, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE, KA27-28, KW1-3, KW5-17, PA20-24, PA26-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, TR21-TR25, ZE1-3.  

Please request quote for carriage, before placing your order.  

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